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COVID-19 Updates

Guidance for our Mayo Clinic College of Medicine and Science community about COVID-19

This page will be updated as the situation evolves. The latest updates were made on Monday, June 22.

Academics updates by school

Mayo Clinic School of Health Sciences

Mayo Clinic School of Health Sciences (MCSHS) is communicating regularly with its program directors through virtual town hall and program director meetings, and email. Program directors are communicating directly with students and applicants.

Return to campus
Mayo Clinic limits employees and students on campus only for essential purposes (conduct teaching activities that cannot reasonably be completed virtually, such as procedural skill-building or using medical equipment).

Individual MCSHS programs are reopening at different times. Each program director will determine and communicate plans for students returning to campus.

Classroom and laboratory teaching
Limited in-person teaching activities can resume now that the stay-at-home orders are lifted in Arizona, Florida, Minnesota, and Wisconsin. Mayo Clinic continues to limit employees and students returning to campuses only for essential purposes.

Program directors may invite students to return to campus with these conditions:

  • Groups of 10 or fewer and not in clinical areas, limited to teaching classrooms and labs.
  • To conduct teaching activities that cannot reasonably be completed virtually, such as procedural skill-building, using medical equipment, etc.
  • Strictly observe Mayo protocols for preventing the spread of COVID-19, such as hand-washing, masking, and body-temperature checks.
  • Observe 6-foot distancing at all times. The only exception is when it is necessary for students to practice skills on one another, and in these situations the students must wear surgical masks (not cloth). If a mask must be temporarily removed to complete a procedure, eye protection is required. It is not acceptable to break 6-foot distancing for other reasons, such as when using small rooms or equipment that is close together.

Clinical teaching in primary programs
Students who were suspended from clinical experiences in March may return beginning June 1. Students will receive details from their program faculty.

Clinical rotation programs
Clinical rotation students may return to campus beginning July 1, provided the clinical departments have sufficient capacity. Program directors for clinical rotation programs are collaborating with their clinical department leadership to determine an appropriate volume of students in the coming months. The College of Medicine and Science is working with clinical practice leadership to ensure we have adequate PPE and clinical capacity.

Fall courses

  • Didactic course work in the fall will be online.
  • If a program considers there to be cogent reasons why some classes should be presented in person, this will be considered if there is a large enough room available so that students are separated by at least 6 feet, all students wear masks, and the room is cleaned before and after use. The school expects to issue very few exceptions.
  • Lab courses in the fall will continue with current restrictions, but may expand to group sizes of 15 if adequate spacing is available and unless prohibited by Mayo or state regulations.
  • At this time, we anticipate honoring all new student start dates of July 1, 2020, and later.

COVID-19 accommodations based on underlying medical conditions discontinued effective June 10
Mayo Clinic is discontinuing some temporary COVID-19 accommodations based on underlying medical conditions effective June 10. Students with ongoing concerns about returning to campus or resuming all regular learning activities should request reasonable accommodation through Mayo Clinic’s normal process, in compliance with the Americans with Disabilities Act.

The process includes:

Contact Kara James at james.kara@mayo.edu with any questions.

COVID-19 precautions on campus
It is critically important that any person with symptoms of COVID-19 take extra precautions and not come to campus. Please refer to the “Health” section below for more information and resources related to having possible exposure or symptoms consistent with COVID-19.

Take temperature
Students should take their temperatures before arriving on campus and after leaving campus to monitor for possible fevers. If a thermometer is not available, temperature scanning is provided at patient entrances.

Mandatory masking
Students should arrive wearing a clean, personally provided cloth mask that is laundered regularly. Masks with valves are not acceptable. If you will be in a patient care or lab skill teaching environment, Mayo will provide appropriate masks. Program directors will coordinate N95 mask fit-testing for students as appropriate.

Protective eyewear — new requirement
Mayo Clinic now requires all providers and caregivers in direct patient care areas wear approved eyewear and masks at all times. Mayo will provide students with appropriate eye protection as needed.

Patient care
No students, except specifically designated residents and fellows, may care for patients with suspected or confirmed COVID-19. Medical care of patients with suspected or confirmed COVID-19 must be confined to the minimum number of essential health care providers to limit the spread of the virus, conserve essential medical supplies, and protect the health of our students. These requirements are aligned with Mayo Clinic’s primary value: the needs of patients come first.

Support services
The financial aid office, student counseling, and academic success coaches remain available. Libraries are closed, but materials may be ordered online. Please see the additional links and resources available below.

Transportation and parking
Public transportation services remain limited. Please consult with your local transit services and schedules before your scheduled return to campus if you rely on those services. Mayo Clinic parking restrictions are in effect.

Financial impact
Some federal Department of Education funding may be available to help students offset unforeseen expenses caused by the pandemic. Precise amounts and allocation methods have not been determined. Students may review their individual eligibility for financial aid and discuss other academic financial aid concerns with the student financial aid office at 507-284-4839 or MAYOFINAID@mayo.edu.

  • Tuition refunds will be considered only rarely in the event a program is unable to provide the educational credits for which a student has registered.
  • Travel and expense restrictions continue for every campus, school, and program. Regular teaching and learning supplies may be purchased. Other potential expenses affecting program PAUs should be discussed with your liaison.

If you have additional questions or concerns, contact your program director or email MSHSadministration@mayo.edu.

Updated: June 8, 2020

Mayo Clinic Alix School of Medicine

Year 1

Basic Doctoring real patient exams
Exams have been canceled and will be rescheduled to a later date.

Introduction to Psychiatry
Course will be held via virtual learning from April 13-April 24 (Minnesota) and from June 1-June 12 (Arizona). Final exam will be administered remotely.

Neurosciences
Course will be held via virtual learning from April 27-May 29. Final exam will be administered remotely.

REACH Clinic (Minnesota) and Student Community Clinic (Arizona)
The Good Samaritan and St. Vincent de Paul clinics are closed through June 30, 2020.

Senior Sages
All interactions with senior sages are transitioned to phone only. Instructions about modifications to assignments and due dates will continue to be communicated to students by course directors on each campus.

Selectives
Students may complete virtual Selectives in the months of June and July. The Director of Selectives on each campus will provide students with options. Students will be notified as to when in-person Selectives at Mayo Clinic will resume.

Year 2

REACH Clinic (Minnesota) and Student Community Clinic (Arizona)
The Good Samaritan and St. Vincent de Paul clinics are closed through June 30, 2020. We anticipate that Year 2 students will resume this experience July 1, 2020.

Senior Sages
All interactions with senior sages are transitioned to phone only. Instructions about modifications to assignments and due dates have been and will continue to be communicated to students by course directors on each campus.

CBSE
The CBSE will be held via remote administration on May 1. This exam is optional.

Year 3

Core clerkships
At this time, we anticipate that students will return to the clinical environment on July 1. We are also exploring June 1, but as of now, we are planning for July 1. This is subject to change.

Provided that students return to the clinical environment July 1, the clerkships that were canceled between March 30 and June 30 will be delivered as follows:

  • Internal Medicine, Surgery, Pediatrics, and Obstetrics and Gynecology will be offered as “hybrids” with two weeks of virtual learning and four weeks of in-person clinical experience.
  • Psychiatry will be provided as a hybrid with one week of virtual learning and three weeks of in-person clinical experience.
  • Neurology will be provided as a hybrid with one week of virtual learning and two weeks of in-person clinical experience.
  • Family Medicine will begin in full on May 11 with telemedicine. Students previously enrolled in the Family Medicine clerkship May 11 will participate for three weeks from May 11-May 29. Students with a Family Medicine clerkship canceled prior to May 11 or after May 29 will be rescheduled.

Virtual learning for the remote component of the hybrid clerkships will begin May 11. Students will receive a virtual learning schedule.

The above applies in the event that students return to clinic July 1. If students return to clinic June 1, then students will receive a new schedule for June.

Shelf exams for hybrid clerkships
In the event that students return to clinic July 1, students will take the shelf exam for clerkships canceled between March 30 and June 30 as follows:

  • Students will take the shelf exam twice: Once after the virtual learning portion and once after the in-person clinical experience. The higher of the two exam scores will be used in the final clerkship grade. If, on the first exam, students meet a threshold set by the clerkship director, they may opt out of taking the exam a second time. Clerkship directors will communicate this threshold to students for each individual clerkship.
  • Family Medicine: Family medicine is not doing a hybrid, so students will take the shelf exam once after the three-week clerkship (telemedicine, in-person, or combination) as per usual process.

Grading of hybrid clerkships
For clerkships canceled between March 30 and June 30 being delivered as a hybrid, a grading scale of Honors, High Pass, Pass, Pass with Remediation, and Fail will be used. The shelf exam component will be handled as described above. Students will receive information from clerkship directors about how the other grading criteria for the clerkship will be handled and how the final grade will be determined in this unique format. Students with concerns about their final grade may follow the grade dispute procedure outlined in the MCASOM Grading Policy.

Senior Sages
All interactions with senior sages are transitioned to phone only. Instructions about modifications to assignments and due dates have been and will continue to be communicated to students by course directors on each campus.

Year 4

Students have received their virtual learning assignments through graduation. Students will not be returning to the clinical environment prior to graduation.

Teaching assistants/tutoring

TA/tutoring work and services will continue in Mayo Clinic College of Medicine and Science. While you may have heard that Mayo Clinic has significantly reduced supplemental/contract workers, as the TA/tutor positions are, college leadership has deemed these roles as important and necessary in supporting our courses and students.

Updated: April 21, 2020

Mayo Clinic School of Graduate Medical Education

Mayo Clinic School of Graduate Medical Education is communicating regularly with program directors, education program coordinators, residents, and fellows. This is being done through email and the school intranet site.

Currently, residents and fellows:

  • Who are required to provide patient care will continue to do so, with careful adherence to Mayo Clinic Infection Prevention and Control (IPAC) recommendations for personal protective equipment
  • Who are not needed to provide patient care should stay home if directed by their program or department, and remain immediately available to be called in to provide patient care as needed (such as to handle a surge of patients or replace providers with illness/exposure)
  • Have been informed they may be required to provide patient care or other service that is outside the specific scope of their specialty/subspecialty training
  • Have been reassured they will not be asked to provide patient care for which they lack training
  • Have been informed they may not pick up extra moonlighting

Beyond this overall school guidance, resident and fellow assignments are being managed by individual programs, divisions, and departments.

Mayo Clinic School of Graduate Medical Education has moved to virtual interviewing for residents and fellows until further notice. New resident/fellow orientation in June and July 2020 will be conducted via virtual means for the majority of activities.

Updated: June 1, 2020

Mayo Clinic Graduate School of Biomedical Sciences

Academics
Courses are currently transitioning to online teaching via Blackboard Collaborate, and this will continue in the next few weeks. Students will not be required to come on campus for classes, class exams, or oral qualifying exams. All Spring Term courses, journal clubs, and works-in-progress presentations will be expected to be 100% online. Courses, journal clubs, and works-in-progress presentations without an option for online delivery will be suspended until ready.

Thesis advisory committee (TAC) meetings
TAC meetings should be held virtually. Remote options will be available and may be the same tools as used for holding digital lab meetings and classes. Students should contact Carol Prestegard to initiate the process of arranging the remote sessions.

Thesis defense/final oral exam meetings
Thesis defense presentations will only be available remotely. In-person attendance will not be required as the proceedings will be delivered remotely for everyone, including the thesis advisory committee members and chair. We regret to take this action for this significant student achievement, but it is necessary with everyone’s safety as our priority during the COVID-19 pandemic. Students should contact Carol Prestegard to initiate the process of arranging the remote session.

Research
Students, as with all other Mayo staff, are encouraged to work remotely to maintain social distancing. Students in labs need to coordinate with their adviser and follow the essential research guidelines provided by Dr. Gores. Students with any concerns should contact the graduate school.

Updated: April 1, 2020

Other academics and operations updates

Status of experiential learning centers (Updated - June 22)

Multidisciplinary Simulation, Anatomy Laboratory, and Microsurgery Training Laboratory

  • Classrooms, simulators, laboratories, and training rooms (Stabile Building). All areas are open. Courses are being planned and scheduled on a regular basis. Participating faculty, staff, learners, and visitors must observe all IPAC Principles and Guidance for Mayo Clinic in the COVID-19 Era.
  • Skills Mastery Laboratory (Saint Marys Campus). Planned construction on the ground floor location of Mary Brigh at the Saint Marys Campus in Rochester continues to be deferred until further notice.

Biomedical and Scientific Visualization

  • Medical Illustration and Medical Animation (Plummer Building). The team of illustrators and animators continue to work remotely but are actively accepting new projects. Email, phone calls, and videoconferencing are recommended forms of communication. You can submit new projects online:

Updated: June 22, 2020

Learners caring for patients with suspected or confirmed COVID-19

Residents and fellows (trainees) in Mayo Clinic School of Graduate Medical Education are integral members of the health care team. As such, they should continue providing patient care activities for which they are trained, including any necessary care of patients infected by or being ruled out for COVID-19. Trainees must follow Mayo Clinic standard infection control protocols and procedures, including use of personal protective equipment (PPE) as directed. Prior to the use of PPE, trainees must be educated on proper use and removal techniques. In addition, trainees who participate in certain aerosol-generating procedures will need medical clearance and N95 mask fit testing. Most trainees in this category have already received this clearance and testing. Finally, in order to conserve PPE, limit use to absolutely necessary situations — for individuals who must enter the room of a patient on isolation for any reason (COVID-19, influenza, etc.).

Students in Mayo Clinic Alix School of Medicine, Mayo Clinic School of Health Sciences, and Mayo Clinic Graduate School of Biomedical Sciences must be educated in COVID-19 safety precautions and wear appropriate protective equipment in the clinical environment. Except for specifically designated residents and fellows, students should not care for patients with confirmed COVID-19. Students should also not care for patients awaiting the results of COVID-19 tests who, in the opinion of the supervising faculty, have a high clinical probability of having COVID-19. Students may care for any other patients awaiting the results of COVID-19 testing. This policy is in order to limit the spread of the virus, conserve essential medical supplies, and protect the health of our students. Exceptions may be considered when programs or rotations feel that it is educationally necessary for students to learn how to care for patients with COVID-19. Permission for such exceptions must be obtained from school leadership.

Updated: June 18, 2020

Safely returning to campus: Travel, PPE requirements, and self-monitoring for symptoms

Travel
CDC guidelines are updated. People arriving in the U.S. from international travel (not domestic) are advised to self-quarantine for 14 days. Also, any person who has had an unprotected exposure to COVID-19 or been advised to self-quarantine for any reason should quarantine for 14 days. Mayo Clinic is following CDC guidelines, and local policies cannot supersede these.

Mayo Clinic College of Medicine and Science learners who are in self-quarantine should notify their school if the quarantine period overlaps with their appointment/enrollment period. The school will contact Mayo Clinic Occupational Health to facilitate active monitoring for the learner, and Mayo Clinic Occupational Health must give authorization before the learner can be on a Mayo campus. People in quarantine cannot get tested for COVID-19 to shorten the quarantine time.

At present, Mayo is not testing new learners for COVID-19 before their arrival on a Mayo campus.

PPE requirements
The needed PPE for patient care will be provided by the clinical department where you are rotating. You are responsible for wearing a cloth mask when coming to and leaving campus. This applies to all students/trainees in Arizona, Florida, and Minnesota.

Self-monitoring for symptoms
Students/trainees returning to campus, as directed by their program or school leaders, should self-monitor for COVID-19 symptoms while abiding by all PPE requirements. There are no quarantine restrictions related to recent travel within the U.S.

It is important that you continuously self-monitor for COVID-19 symptoms. You should not return to campus if you:

  • Have a diagnosis of COVID-19
  • Have symptoms consistent with COVID-19
  • Have had a known exposure to someone confirmed positive for COVID-19
  • Are under quarantine as directed by a public health or government entity
  • Have had an elevated risk of exposure, such as having worked at another health care institution with differing PPE requirements/precautions or volunteered to care for COVID-19 patients in another state/facility
    • Contact the Mayo Clinic COVID-19 Help Line at 833-558-0757 for guidance if you have worked or volunteered in a clinical setting with COVID-19 patients, as this may require that you quarantine.

More information
Additionally, see the “Health” section below for information about required masking and taking your temperature.

Updated: June 18, 2020

Status of visitor and rotation programs

Mayo Clinic College of Medicine and Science is still restricting visitors to Mayo Clinic campuses. Those with pending applications have been contacted.

If you have questions about a visitor or clerkship experience, contact:

Updated: June 15, 2020

Guidance for learners, program directors, and school staff in the case of COVID-19 exposure

Mayo Clinic College of Medicine and Science has developed COVID-19 exposure guidance for learners, program directors, and school staff to follow if a learner has been exposed to COVID-19, is showing symptoms consistent with COVID-19, or is confirmed to have COVID-19. These guidelines are meant to be used as a resource for timely management should any of these situations occur.

As a reminder, learners and program directors with related concerns are encouraged to contact the Mayo Clinic COVID-19 Help Line at 833-558-0757 for testing coordination, and Occupational Health Services on all Mayo campuses for resources and support.

Updated: June 5, 2020

Respirator fit-testing instructions

Not all students require fit testing. Program directors or Mayo Clinic Alix School of Medicine staff will guide students on when fit testing is required based on their academic program. Once directed, students should follow the procedure below to complete that testing. Any aerosolizing procedures require an N95 mask.

Which type of respirator do I need?

  • Industrial Respirator Program. This program applies to Mayo Clinic students exposed to respiratory hazards, such as formaldehyde.
  • Tuberculosis Respirator Program. This program applies to utilizing an N95 mask or PAPR to control exposure to airborne infectious diseases, including COVID-19. This is the most common mask needed by our students.

What do I need to do?
Assign and complete appropriate respirator training via My Learning:

  • RST Respiratory Protection: General Industrial and Chemical Emphasis. Search: 257002CMPL002715.
  • RST Respiratory Protection: N95 and PAPR. Search: 257002EMPL000115.

When should I start the process?
Complete and submit the form for medical clearance at least two weeks prior to needing to use a respirator. The medical clearance process occasionally requires provider review, which can cause slight delays.

What happens if I am not medically cleared?
If an individual has a medical reason to not wear an N95, they may be able to wear a PAPR. This decision will be made by the provider reviewing the medical clearance form.

What if I have a beard?
Mayo Clinic is now requiring that individuals who must wear a tight-fitting face mask, shield, or respirator (such as an N95 respirator) be clean-shaven for fit testing and respirator use, when supplies are limited. Review the dress and decorum policy for more information.

In preparation for fit testing:

  • Do not eat or drink 15 minutes prior to appointment time.
  • If you have questions, contact MCCMSSTUDENTHEALTH@mayo.edu and a nurse will contact you within 3-5 business days.
  • After fit testing has been completed, students should contact Student Services at MCCMSSTUDENTHEALTH@mayo.edu to request a follow-up with a nurse if:
    • Medical conditions or health has worsened such that it may interfere with the ability to wear a respirator.
    • Change in facial hair or weight.
    • Instructed by a health care professional, supervisor, or the respirator program administrator to be medically re-evaluated.
    • Change in workplace conditions; for example, physical work effort, protective clothing, or temperature resulting in a substantial increase in physical burden.

Arizona students

Florida students

  • Fit testing is done at Florida Employee Health (Vincent Stabile Building, Room 130N), Monday through Friday from 7 a.m. to 2:30 p.m. Call 904-956-8048 to schedule an appointment and bring your completed Respirator Medical Evaluation form (must use Internet Explorer browser and be on campus or VPN) to your appointment.

Rochester students

If you aren't certain which mask you need, email MCCMSSTUDENTHEALTH@mayo.edu.

Updated: June 4, 2020

Process for accommodation requests

Learners seeking accommodations or support services are required to register with the Office of Wellness and Academic Success. For your reference, review more information on Disability Accommodations Registration and Services.

Action steps:

  1. Contact Kara James, disability and accommodations resource specialist, at james.kara@mayo.edu to schedule a welcome meeting. During this meeting, we will discuss the disability-related barrier(s) that the learner is experiencing or anticipates experiencing. We will also discuss ways to minimize, and hopefully eliminate, the barrier(s).
  2. Complete the Request for Accommodations form and return it to our office.
  3. Provide medical documentation. If necessary, you may request the Medical Provider Verification of Disability form be completed by your provider(s) and returned to us, or provide the information in another preferred format.

Updated: June 4, 2020

No early start dates for new residents

Mayo Clinic is aware that some U.S. allopathic and osteopathic medical schools are planning to support early graduation of their senior medical students to facilitate their participation in the pandemic response.

While we applaud the desire of new graduates to provide care during a time of crisis, Mayo Clinic School of Graduate Medical Education does not offer early residency appointments. We look forward to welcoming you to Mayo Clinic at your scheduled program appointment time.

Updated: April 8, 2020

Update your contact information and emergency contacts

Mayo Clinic believes it is vital to alert you as soon as possible if you have been exposed to COVID-19 at work. Because most staff are now teleworking, getting through quickly can pose a challenge if an outdated number is listed in Employee Self-Service.

To ensure Mayo can reach you with important information, you should update your personal phone number and emergency contact information now.

Update your address and phone number
To update your home address and phone number, you should:

  • Log in to Employee Self-Service via HR Connect.
  • Click "Bookmarks."
  • Click "Employee Self-Service."
  • Click "Personal Information."
  • Under Personal Information, click "Home Address."

Update your emergency contact information
To update your emergency contact information, you should:

  • Log in to Employee Self-Service via HR Connect.
  • Click "Bookmarks."
  • Click "Employee Self-Service."
  • Click "Personal Information."
  • Under Personal Information, click "Emergency."

Updated: April 1, 2020

Status of Mayo Clinic libraries

As of June 1, 2020, Mayo Clinic librarians continue to offer essential library services from remote sites. Several Mayo libraries currently offer limited badge access. Mayo-affiliated staff and learners may access electronic library resources 24/7 on-campus and off-campus via the library website. Call 507-284-2061 or check the library website for updated information.

Details about the Mayo Clinic Libraries, Archives, and Center for the History of Medicine:

  • In Rochester, the Plummer Library, Venables Health Sciences Library, and Learning Resources Center in the Mitchell Building are closed. Library services are provided by librarians from off-site locations. Patient care-related requests for resources take top priority.
  • These libraries are available and open with badge access:
    • Rochester: Saint Marys Staff Library
    • Florida: Medical Library
    • Arizona: Hospital, Clinic, and LRC libraries
    • Wisconsin: Eau Claire and La Crosse libraries
  • The Patients' Libraries at the Methodist and Saint Marys hospital campuses in Rochester are closed until further notice.
  • The Mayo Clinic Archives, Center for the History of Medicine (Plummer Building, 3rd Floor), and History of Medicine Library (Plummer Building, 15th Floor) are closed until further notice.
  • Circulation of materials begins in mid-June. Affiliated individuals may request print materials via library@mayo.edu. Due dates for unreturned library materials have been extended through June 26, 2020.
  • Scanned copies of print journals and interlibrary loans are available beginning in mid-June.
  • Library staff members are available to answer questions via phone and email. For phone support, call 507-284-2061 and leave a message. Library staff will call you back from a cell phone.
  • Email library@mayo.edu for assistance.

Updated: June 2, 2020

Visa information for residents and fellows

Mayo Clinic is aware that U.S. Citizenship and Immigration Services (USCIS) has suspended premium processing as of March 20. We are actively seeking solutions and will provide more information as soon as possible. We will continue to process immigration paperwork for foreign nationals who have matched to our programs as usual, but we cannot guarantee that anyone physically outside the U.S. will start on time due to consulate closures and travel bans.

J-1 holders inside the U.S. should follow Educational Commission for Foreign Medical Graduates (ECFMG) updates on processing on the ECFMG website. All other visa holders should follow USCIS announcements of any closures on the USCIS website.

For those already at Mayo Clinic, the immigration and visa legal team will be posting updates on its Yammer page. This link can also be found on the main Mayo Clinic COVID-19 intranet page.

Updated: March 20, 2020

Status of seminars and teaching conferences

Given mitigation recommendations for increased social distancing, seminars and teaching conferences should have a maximum of 10 individuals in attendance as long as there is adequate conference room space. If these conditions cannot be met, conferences should be suspended.

Conserving personal protective equipment (PPE)

Conservation measures for PPE, including sterile gowns and N95 masks, are in place across Mayo Clinic. This has led to restrictions on student participation in clinical areas, such as operating rooms. Students should follow guidance from their program directors about when it is appropriate to participate in or observe procedures that require PPE.

Health

Requirement that all staff, patients, and visitors wear masks

Mayo Clinic continues to assess, prioritize, and resource personal protective equipment needs to ensure the safety of staff, patients, and visitors. This includes updating masking guidance based on what Mayo is hearing from staff, recommendations from the Centers for Disease Control and Prevention (CDC), and Mayo Clinic experts.

All Mayo Clinic staff, regardless of their role, will be required to wear masks while on Mayo Clinic property, effective April 21.

All staff should have a mask on when entering a Mayo Clinic building. Staff at screening stations will monitor for compliance. Masks with valves are not acceptable. Staff should wear masks in all public and patient care areas on campus. When not possible, such as when eating or drinking, staff should maintain an appropriate social distance.

Staff should wear the right mask for their setting

  • Staff working in a unit where direct patient care is provided. Wearing a procedural or surgical mask is required at all times, including in public spaces. Staff should continue to use personal protective equipment conservation methods, including use of masks over multiple days. Staff should wear additional personal protective equipment, as recommended per isolation, procedural, surgical, and standard precautions.
  • All other staff. Staff not in patient care areas are required to wear personally provided and laundered cloth masks in all public and patient care areas while on campus. The Centers for Disease Control and Prevention provides guidance on how to make your own mask and properly wear it. If cloth masks are not available, other personally provided masks are permitted.

Patients and visitors
Patients and visitors are required to wear a mask on Mayo Clinic property. This may include personal cloth masks or other masks they have personally obtained. If a patient or visitor does not have a mask, Mayo Clinic will provide one.

Updated: May 28, 2020

Requirement to take your temperature twice a day

The COVID-19 virus is spreading nationwide and that includes in our communities. This significantly increases risk of transmission among our staff.

If you have been exposed to someone with COVID-19, it may take up to 14 days to know if you will become sick. To identify possible COVID-19-positive staff early, an enhanced screening program is being put in place.

Take these steps immediately to keep all Mayo Clinic staff and patients safe

  • You are required to take your temperature twice a day if you are reporting to work or volunteering at Mayo Clinic. This is an expectation and responsibility of your employment at Mayo Clinic. Take your temperature right before you leave for work.

    • In adults, a fever is a temperature of 100.0 degrees F or greater.
    • Refer to the Centers for Disease Control and Prevention, pages 4-6, for additional guidance.
    • If you don’t currently have a thermometer and are scheduled to work, you must take your temperature in any clinical work unit upon your arrival at work.
  • You must not come to work with a fever or any symptoms of illness, including COVID-19 symptoms, such as new-onset cough or shortness of breath. We realize you all feel a responsibility to show up for our patients and we appreciate it, but at this time it is not the right thing to do.
  • If you are already at work and become ill, immediately isolate yourself from others and excuse yourself from patient care. If you are experiencing respiratory symptoms, please mask yourself. As soon as possible after onset of symptoms, call Occupational Health Services to determine the need for testing and/or work restriction.
  • As previously communicated, you should cancel all travel related to Mayo Clinic work.
  • Mayo Clinic recommends canceling all personal travel, including air, train, and other forms of transportation, because there is high risk of exposure to you, your family, your colleagues, and ultimately our patients.
  • Avoid all social gatherings and practice safe distancing.

Thank you taking these measures and for making your and our patients’ safety the highest priority during this time as we work together to contain the spread of COVID-19.

Updated: June 1, 2020

What to do if you develop symptoms consistent with COVID-19

Guidance for students/trainees at all Mayo Clinic campuses:

Students/trainees who begin to develop symptoms should stay home and contact the COVID-19 Help Line at 833-558-0757 for advice on testing and self-care.

Everyone should self-monitor for symptoms that could be associated with viral respiratory infections, including influenza and COVID-19, before coming to campus each day. These include fever, cough, and shortness of breath.

Updated: March 17, 2020

What to do if you had contact with someone with COVID-19

Guidance for students/trainees at all Mayo Clinic campuses:

If you have come into contact with a person who is suspected of having COVID-19, you do not need to do anything immediately. You should self-monitor for symptoms that could be associated with viral respiratory infections, including influenza and COVID-19, before coming to campus each day. These include fever, cough, and shortness of breath. If symptoms occur, see the item above.

If you have come into contact with a person who is confirmed by testing to have COVID-19, you should stay home and contact the COVID-19 Help Line at 833-558-0757 for advice on testing and self-care.

Updated: March 17, 2020

Preventive measures you can take to avoid exposure or infection

Mayo Clinic and the Centers for Disease Control and Prevention (CDC) have information about steps you can take to reduce your risk of COVID-19 (novel coronavirus) infection.

Mayo Clinic cares deeply about learner well-being. It is important to follow common-sense rules, including frequent handwashing and avoiding physical contact.

Updated: April 24, 2020

Well-being

Support resources

Academic success advising (email for inquiry and scheduling)

Mental health counseling services (email for inquiry and scheduling)

Disability and accessibility resources (email for inquiry and scheduling)

Help lines and additional support options
Students in Mayo Clinic Alix School of Medicine, Mayo Clinic Graduate School of Biomedical Sciences, and Mayo Clinic School of Health Sciences:

Trainees in Mayo Clinic School of Graduate Medical Education:

For any students/trainees in crisis: Text "START" to 741-741 or call 1-800-273-TALK (8255). If you or someone you know is in crisis, utilize the resources found on ULifeline, call 911, or get to an emergency department.

Additional materials and links

Updated: May 27, 2020

Well-being resources and virtual events

Headspace
Learners enrolled in the following schools are eligible for a free Headspace account:

  • Mayo Clinic School of Graduate Medical Education
  • Mayo Clinic School of Health Sciences
  • Mayo Clinic Graduate School of Biomedical Sciences
  • Mayo Clinic Alix School of Medicine

The mindfulness/meditation app can be accessed from any device and is free to you. Enroll at Join Headspace.

Affirmation Hour
Affirmation Hour is a 30- to 60-minute session designed to provide you a relaxing opportunity to visit with your peers around a topic of interest.

Sessions are planned for the second Tuesday and fourth Wednesday of each month at 2:30 p.m. MT / 4:30 p.m. CT via Zoom. Registration is not required.

The Zoom link and password to join can be found on the Outlook invite or the Student Services intranet site.

Stay connected and stay fit with HIIT
High-intensity interval training (HIIT) workouts are an effective way to maximize both your time and effort to be healthy and fit. In just 30 minutes, you'll experience a total body workout that increases your fitness, sharpens your mind, and elevates your mood.

Sessions are offered every Friday at 7:15 a.m. MT / 9:15 a.m. CT via Zoom. Additional sessions will be planned if there is a demand. Registration is not required.

The password to join can be found on the Outlook invite or the Student Services intranet site.

Question, Persuade, Refer (QPR) suicide prevention training
QPR is a virtual session to become a trained QPR Gatekeeper and learn how to help someone who is struggling.

  • How to Question, Persuade, and Refer someone who may be suicidal
  • How to get help for yourself or learn more about preventing suicide
  • The common causes of suicidal behavior
  • The warming signs of suicide
  • How to get help for someone in crisis

Registration is required to attend. To register, log into My Learning, search for QPR or the course code 259001EMPL002718 to view course dates, and submit your registration. Registration is limited to 20 participants. Connection information will be sent to registered participants prior to the session.

School-specific well-being events
Online offerings started the week of March 30 to provide you a place to gather virtually with other Mayo Clinic residents and fellows to help with coping and support your well-being in a variety of ways. Options are continually being added and updated. Check the Trainee Well-Being intranet site routinely for schedules and Zoom links.

Current offerings specific to residents and fellows include:

  • Drop-in mutual support gatherings facilitated by a mental health professional, available to any resident and fellow at Mayo Clinic. These will provide a space to meet with other residents and fellows to reflect on common challenges and provide mutual support. The purpose is to provide an educational forum for exchanging ideas and support around these challenges. We have at least one option each weekday to "drop in" for conversation via Zoom and will add additional sessions if needed. If none of these options works for your schedule, email Sandra Rackley, Ph.D., with requested times.

    Note that these groups are not mental health treatment. See the free counseling resources information on the intranet for treatment resources.
  • Monday morning guided mindfulness meditation sessions with Tyler Vadeboncoeur, M.D., to set your intention for the week. These 10- to 15-minute sessions begin April 6.

Weekly schedule
*Originating location

MondayTuesdayWednesdayThursdayFriday

Mindfulness Meditation with Dr. Tyler Vadeboncoeur

4:45 a.m. ARZ
6:45 a.m. RST
7:45 a.m. FLA*

Drop-In Mutual Support Gathering with Dr. Maria Mangione

5 p.m. ARZ*
7 p.m. RST
8 p.m. FLA

Drop-In Mutual Support Gathering with Mary Schilpp

3 p.m. ARZ*
5 p.m. RST
6 p.m. FLA

Drop-In Mutual Support Gathering with Dr. Sandy Rackley

5 a.m. ARZ
7 a.m. RST*
8 a.m. FLA

Drop-In Mutual Support Gathering with Dr. Uma Anand

5 a.m. ARZ
7 a.m. RST*
8 a.m. FLA

Drop-In Mutual Support Gathering with Dr. Cosima Swintak

3 p.m. ARZ
5 p.m. RST*
6 p.m. FLA

Zoom tips

  • You do not have to be connected to the Mayo network (on campus or VPN) to use these Zoom links. Do not connect over remote desktop, as your camera and microphone won't work.
  • Use your Zoom settings to display your name, and consider including your location and training program.
  • Make sure you've clicked on "show video" so others can see you.
  • Mute yourself unless you are speaking. You can hold down the space bar to un-mute temporarily while talking.

Keep an eye on the Mayo Clinic COVID-19 Well-Being website for additional support available to all Mayo Clinic employees, including resources and ideas for coping; links to free apps for meditation, mindfulness, and relaxation skills; and free online guided workouts and yoga classes from the Dan Abraham Healthy Living Center (DAHLC).

Other resources

Updated: May 27, 2020

Resources and tips for coping and support

Taking care of yourself during COVID-19 uncertainty
It is completely normal to feel stressed or overwhelmed during these uncertain times. Some normal emotions in response to the uncertainty may include anxiety, fear, anger, sadness, helplessness, discouragement, and occasionally even feeling out of control. In addition, some normal physical responses may include headaches, muscle tension, fatigue, sleep problems, and change in appetite or energy level.

Tips for self-care to promote well-being

Safety

  • Take breaks, eat nutritious food, and get plenty of sleep and exercise
  • Avoid harmful behaviors such as alcohol and/or substance abuse, gambling, or ignoring public health and safety recommendations
  • Use good judgment and social distancing, while staying connected with others through electronic methods and phone calls

Calm

  • Maintain your normal routine whenever possible
  • Above all else, be gentle and kind with yourself and loved ones
  • Identify something to look forward to
  • Use healthy personal distractions, such as music, exercise, cooking, and hobbies
  • Get outdoors for fresh air, while following social distancing guidelines

Connect

  • Maintain your social connections by connecting with your loved ones, supportive people, and friends through recommended and safe methods of contact, which may be electronic
  • Consider a check-in schedule with others to assure safety
  • Take advantage of the altered schedule to focus on your family and friends
  • Help others through blood donation, checking in with elderly friends and neighbors, and taking other steps to support the community
  • Acknowledge and appreciate what others are doing to help

Empowerment and self-efficacy (effective coping)

  • Limit exposure to news and social media about COVID-19 to reduce stress
  • Check only reliable news sources that focus on the facts, avoiding media that sensationalizes emotions
  • Focus on things that you can control
  • Rely on your personal beliefs and faith as a source of support
  • Refocus to the present time if you are pre-occupied with uncertainty about future events that haven’t yet happened
  • Be optimistic about the future — there is hope, and everyone working together can lead to a better outcome

If any of the following become persistent or interfere with your daily functioning, they may be signs that you should seek emotional support or help from a professional

  • Trouble focusing on daily activities
  • Anxiety that turns into feelings of being out of control
  • Strong feelings that interfere with daily activities
  • Feeling out of control or having emotions that become difficult to manage
  • Feelings of hopelessness or helplessness

Resources and more information when further help is needed
See the "Support resources" item above.

Updated: April 24, 2020

Diversity, equity, and inclusion

Encouraging safe, welcoming, and inclusive learning environments and communities

A message from the Office for Education Diversity, Equity & Inclusion (OEDEI) team and MCCMS Student Services counseling team
As we move into difficult and unprecedented times for all of us in Mayo Clinic College of Medicine and Science (MCCMS), we wanted to remind everyone of our core values of respect, compassion, and teamwork. In challenging times, the support we provide one another allows us to continue to provide a safe, welcoming, and inclusive learning environment and community for everyone.

While communities across our nation and our world grapple with the COVID-19 public health emergency, fear and anxiety have fostered social stigma and discrimination toward individuals, communities, places, and even things associated with the disease. This has been especially true for people of Asian descent as well as emergency personnel, health care professionals, those who have recently traveled, and others.

Throughout history, we see examples of bias targeting specific minority communities during disease outbreaks, including stigma leveled against the Jewish community in Spain in the late 1500s, the sub-Saharan African people during Ebola outbreaks, and the LGBTQI community during the HIV/AIDS epidemic. The Centers for Disease Control and Prevention (CDC) has more information about reducing COVID-19 stigma.

MCCMS, OEDEI, and Student Services are here to support all learners during this time of stress and uncertainty, including those of you who may feel targeted or discriminated against, or are members of communities currently facing stigma. As a community committed to inclusive excellence, it is vital that we stand up for each other when facing any form of oppression that threatens our shared values. Now, as ever, we affirm our learning community’s values and shared responsibility. Please do not hesitate to reach out to us at officeforeducationdiversity@mayo.edu or 507-266-2912, and see the “Resources and tips for coping and support” item under “Health and wellness” above.

If you have experienced bias or discrimination, consider the following:

  • Seek out your social support of friends and family with whom you can talk to about your experiences and concerns. Social support is critical, and expressing concern about how you are being affected can be affirming and healing.
  • Recognize that experiences of stigma, xenophobia, and racism can impact your mental health. Acknowledge these effects and strengthen your coping skills for stress. Seek assistance from Student Services and OEDEI for additional support.
  • Report a bias incident or act of discrimination by contacting OEDEI.

If you witness bias or discrimination or find yourself needing more information on the subject, consider the following:

  • Continue to educate yourselves about the history of stigma and xenophobia during public health crises. A great place to start is the Outbreak Observatory of the Johns Hopkins Bloomberg School of Public Health and the Center for Health Security. You can also continue to learn ways to address and disrupt such rhetoric.
  • Resist making generalizations about a group of people and challenge yourself to understand why you may be doing so.
  • Treat community members with care and empathy. Realize that this can be an emotional time for many people, especially as we are inundated with messaging around the virus. Ask for permission before beginning a conversation about the COVID-19 outbreak, as each person’s emotional response to this may be different.
  • Remember that minorities are likely to be the hardest hit with COVID-19. Familiarize yourself with local and national efforts to enhance detection and treatment for all.

We encourage everyone to take advantage of the many new learning opportunities with which we all are being presented.

Updated: March 27, 2020

Technology and applications

Faculty and educators can check out our extensive resources about teaching in a digital environment.

Guidelines for electronic meetings and videoconferencing, including Zoom

When conducting meetings using videoconferencing tools, make sure you're using the right tools and protecting Mayo Clinic's business information.

The following are guidelines for approved, secure tools for telehealth and remote work. There have been various communications about appropriate use as Mayo Clinic rapidly expands telehealth and telework. These are Mayo Clinic’s official guidelines.

Zoom use for telehealth purposes
Use of Zoom videoconferencing for provider-patient, provider-provider, and virtual patient visits from Mayo Clinic is fully supported through the Connected Care program. Contact Connected Care for guidance on telehealth services.

Zoom use for Mayo business
Many staff have chosen to use free versions of Zoom videoconferencing and purchase Zoom Pro or Business licenses.

Zoom videoconferencing through the free version registered by an individual and department licenses acquired outside of a Mayo Clinic contract are not authorized for conducting Mayo Clinic business. Use of this tool may risk information security by potentially exposing data about Mayo Clinic operations to Zoom and Zoom’s business partners.

Skype for Business and Level 3 Global Crossing are the preferred methods, and Mayo-authorized Zoom accounts are allowed for conducting videoconferences for Mayo business.

To manage use of Zoom, Mayo Clinic is creating a service to authorize and provide Zoom capabilities for certain situations. As this service is implemented, current Zoom accounts registered using a Mayo Clinic email address will be managed by Mayo Clinic IT and Information Security to ensure they are under the Mayo contract. Users of those accounts will be notified before changes are made to their accounts.

Tools and guidance for teleworkers
A range of communication tools are available for remote work other than telehealth. To connect with colleagues using approved communication tools, follow these tips:

  • Use Skype for Business for instant messaging and voice calls. Video cameras should be disabled unless they are necessary for the business purpose of the meeting. Displaying documents as needed is supported.
  • Scheduled meetings should be held on Skype for Business or Level 3 Global Crossing (1-866-365-4406).
  • If you are using a personal Zoom account (registered with personal email address), switch to Skype for Business or Level 3 and do not use your personal Zoom account for Mayo business purposes.
  • If you are using a Zoom account registered with your Mayo email address, follow the telework usage guidelines. You will be notified when enterprise Zoom accounts are created to replace your existing account.

Updated: April 9, 2020

Connecting to Mayo Clinic email and education applications without VPN

Mayo Clinic email, Blackboard, MedHub, and Skype meetings are accessible from any internet session. You do not need to be connected to Mayo Clinic VPN.

Accessing Mayo Clinic email while not on VPN

  • You must first register for and use a new two-factor authentication tool called Microsoft Authenticator. Review the instructions.
  • Once registered, go to https://outlook.office.com
  • Sign in using your Mayo Clinic email address and password, using Microsoft Authenticator for two-factor authentication.

Accessing Blackboard while not on VPN

  • Go to Blackboard.
  • Click the "Mayo Clinic Users" blue button and log in using your Mayo Clinic LAN ID and password.

Accessing MedHub while not on VPN

  • Go to MedHub.
  • Click the "Log in here with Mayo Clinic credentials" link and log in using your Mayo Clinic LAN ID and password.

Accessing Skype meetings while not on VPN
Note that Skype meetings are accessible, but not ad-hoc chat functions. There is a default maximum of 20 people per meeting, though this can be raised for a meeting organizer if requested.

Teleworking resources

Updated: April 3, 2020

Travel

Restrictions on returning to campus after traveling

CDC guidelines are updated. People arriving in the U.S. from international travel (not domestic) are advised to self-quarantine for 14 days. Also, any person who has had an unprotected exposure to COVID-19 or been advised to self-quarantine for any reason should quarantine for 14 days. Mayo Clinic is following CDC guidelines, and local policies cannot supersede these.

Mayo Clinic College of Medicine and Science learners who are in self-quarantine should notify their school if the quarantine period overlaps with their appointment/enrollment period. The school will contact Mayo Clinic Occupational Health to facilitate active monitoring for the learner, and Mayo Clinic Occupational Health must give authorization before the learner can be on a Mayo campus. People in quarantine cannot get tested for COVID-19 to shorten the quarantine time.

At present, Mayo is not testing new learners for COVID-19 before their arrival on a Mayo campus.

If symptoms develop, see the item above, “What to do if you develop symptoms consistent with COVID-19.”

Updated: June 18, 2020

Restrictions on student/trainee travel for Mayo-related trips

Due to continued safety concerns, travel restrictions remain in place for the foreseeable future.

If you have a legitimate need to travel between Mayo Clinic's campuses, contact your school administrator to discuss the details. Required rotations for Mayo Clinic School of Graduate Medical Education residents and fellows are deemed essential and may resume July 1.

Updated: June 15, 2020

Guidance for students/trainees about personal trips

Although Mayo Clinic continues to recommend canceling unnecessary personal travel due to increased risk, if you must travel, please take appropriate precautions.

Updated: June 11, 2020

Status of upcoming events

Mayo Clinic is limiting large-group gatherings. As a result, Mayo Clinic College of Medicine and Science is adjusting upcoming events and gatherings:

Mayo Clinic School of Graduate Medical Education

Mayo Clinic School of Graduate Medical Education has moved to virtual interviewing for residents and fellows until further notice. New resident/fellow orientation in June and July 2020 will be conducted via virtual means for the majority of activities.

Updated: June 1, 2020

Mayo Clinic Graduate School of Biomedical Sciences

  • In-person Second Look visits for all three campuses have been cancelled.
  • The SURF program has been cancelled for the summer.
  • New student appointments are suspended through May. Start dates for new M.D.-Ph.D. (June 15) and Ph.D. (June 29) students are being evaluated.
  • Lab rotations at other Mayo locations are on hold until further notice.
  • The commencement ceremony on May 17, 2020, has been cancelled. Graduates will be invited to participate in the 2021 commencement if they wish.

Updated: April 1, 2020

Mayo Clinic School of Continuous Professional Development

Mayo Clinic School of Continuous Professional Development is suspending live courses and conferences through June 30. Visit the school website for up-to-date information. Registrants will be contacted by email as soon as possible with course-specific information.

Updated: March 30, 2020

Mayo Clinic Alix School of Medicine

  • Second Look activities on the Minnesota and Arizona campuses are being done virtually.
  • Med School 101 programs have been postponed until fall.

Mayo Clinic Quality Academy

The Quality Academy is canceling face-to-face classes at all locations through July 31. Mayo Clinic learners and employees can still register for online courses.

Updated: May 18, 2020