Page Content
Browse up a level: Navigation menu for the following sub-section:

COVID-19 Updates

Guidance for our Mayo Clinic College of Medicine and Science community about COVID-19

This page will be updated as the situation evolves.

COVID-19 and your health

COVID-19 precautions

Masks are required. All Mayo Clinic learners are required to wear masks while on Mayo Clinic property. Compliance will be monitored at building entry points. Masks must be worn in all public and patient care areas on campus. When wearing a mask is not possible, such as when eating or drinking, maintain a minimum social distance of 6 feet.

  • Masks with valves are not acceptable in any setting.
  • When not in direct patient care areas, wear personally provided and laundered cloth masks in all public and patient care areas while on campus. The Centers for Disease Control and Prevention provides guidance on how to make your own mask and properly wear it. If cloth masks are not available, other personally provided masks are permitted.
  • Where direct patient care is provided, a procedural or surgical mask is required at all times, including in public spaces. Mayo Clinic will provide these masks for learners. Observe personal protective equipment conservation methods, including use of masks over multiple days.

You are required to take your temperature twice a day if you are entering Mayo Clinic property. Take your temperature right before you leave your home and again in the evening. You must not come to campus with a fever (temperature greater than 100 degrees, or subjective fever) or any symptoms of illness, including COVID-19 symptoms, such as new-onset cough or shortness of breath.

Wash your hands regularly, avoid social gatherings, and practice safe distancing. Taking these precautions will help slow the spread of COVID-19 and help ensure safety of the community and continuity of your education program.

Updated: Aug. 10, 2020

COVID-19 symptoms, exposures, testing, and quarantine

Mayo Clinic College of Medicine and Science learners will follow the same protocols as Mayo Clinic employees, utilizing the services of Mayo Clinic Occupational Health Services, in determining when a learner must not come to campus and when it is safe to return to campus.

Carefully read and follow the steps below if you:

  • Develop symptoms consistent with COVID-19, or
  • Are exposed to a person suspected or confirmed to have COVID-19 while not wearing the appropriate protective equipment, or
  • Are under quarantine as directed by a public health or government entity, or
  • Have had an elevated risk of exposure, such as having worked at another health care institution with differing PPE requirements/precautions or volunteered to care for COVID-19 patients in another state/facility

1. Stay at home!

  • Complete the self-assessment online. Use this intranet link if accessing on Mayo VPN or otherwise use this public link.
  • Call the COVID-19 Help Line at 833-558-0757. Select menu option #3 and let them know you are a Mayo Clinic learner.

The Help Line will direct whether you need to be tested or not, and if so, will help arrange testing for you.

2. Notify your program director or school administration about your absence and communicate any resulting restrictions you are given, which may or may not include a self-quarantine period. Your program faculty will work with you to determine if you can continue to participate from home in the program during quarantine if you are feeling well.

Mayo Clinic College of Medicine and Science has developed COVID-19 exposure guidance for learners, program directors, and school staff to follow if a learner has been exposed to COVID-19, is showing symptoms consistent with COVID-19, or is confirmed to have COVID-19. These guidelines are meant to be used as a resource for timely management should any of these situations occur.

3. Obtain approval from Mayo Clinic Occupational Health Services to resume regular participation in your education program. Call the COVID-19 Help Line at 833-558-0757. Select menu option #3 and tell them you are a Mayo Clinic learner. The occupational health nurses will review your status with you and when appropriate, will notify your program director or supervisor when it is safe for you to return to campus. Even learners with negative test results are required to obtain approval before returning to campus, as described above. A negative test result alone is not sufficient.

Updated: Aug. 10, 2020

Academics updates by school

Mayo Clinic Graduate School of Biomedical Sciences

Academics
Courses are being offered online for Summer term (July 6-Sept. 25, 2020), and will move to a hybrid of online and in-classroom learning for Fall term (starts Sept. 28, 2020).

Thesis advisory committee (TAC) meetings
TAC meetings should be held virtually. Remote options will be available and may be the same tools as used for holding digital lab meetings and classes. To set up a remote session, see resources on the MCGSBS Virtual Learning Page.

Oral Qualifying Exam and thesis defense/final oral exam
Oral Qualifying Exam and thesis defense presentations will only be available remotely. In-person attendance will not be required as the proceedings will be delivered remotely for everyone, including the committee members and chair.

We regret to take this action for this significant student achievement, but it is necessary with everyone’s safety as our priority during the COVID-19 pandemic. To set up a remote session, see resources on the MCGSBS Virtual Learning Page, including the BB Oral Qual and Thesis Defense Student Resource.

Research
The percentage of remote versus on-site research varies greatly by project and lab. Students, as with all other Mayo staff, are encouraged to work remotely if feasible for their work, including lab meetings. When on site, students must follow PPE and social distancing requirements. Students in labs must coordinate schedules with their adviser and follow the essential research guidelines provided by Dr. Gores. Students with any concerns should contact the graduate school.

Updated: July 15, 2020

Mayo Clinic Alix School of Medicine

Current students should check the Mayo Clinic Alix School of Medicine intranet site for ongoing COVID-19 communications (must be on VPN or on campus to access).

Updated: Aug. 24, 2020

Mayo Clinic School of Health Sciences

Mayo Clinic School of Health Sciences (MCSHS) is communicating regularly with its program directors through virtual town hall and program director meetings, and email. Program directors are communicating directly with students and applicants.

Limited in-person teaching
Mayo Clinic limits employees and students on campus only for essential purposes. Therefore, faculty and students can expect most of the didactic (classroom) teaching to be delivered virtually through the fall semester. If a program considers there to be cogent reasons why some classes should be presented in person, this will be considered if there is a large enough room available so that students are separated by at least 6 feet, all students wear masks, and the room is cleaned before and after use. The school expects to issue very few exceptions.

MCSHS considers teaching activities that cannot reasonably be completed virtually, such as clinical experiences, procedural skill-building, lab training, or using medical equipment, to be essential. Therefore, program directors may invite students to campus only for essential teaching activities and with these conditions:

  • Limit groups to 15 or fewer people, unless a lower limit is ordered by Mayo Clinic leadership or by state or local government authorities
  • Limited to classrooms and labs, not in clinical areas
  • Strictly observe Mayo protocols for preventing the spread of COVID-19, such as hand-washing, masking, and body-temperature checks
  • Observe 6-foot distancing at all times. The only exception is when it is necessary for students to practice skills on one another, and in these situations the students must wear surgical masks (not cloth). If a mask must be temporarily removed to complete a procedure, eye protection is required. It is not acceptable to break 6-foot distancing for other reasons, such as when using small rooms or equipment that is close together.

COVID-19 accommodations
Students with health concerns about being on campus or participating in all regular learning activities should request reasonable accommodation through Mayo Clinic’s normal process, in compliance with the Americans with Disabilities Act.

The process includes:

Contact Kara James at james.kara@mayo.edu with any questions.

COVID-19 precautions on campus
It is critically important that any person with symptoms of COVID-19 take extra precautions and not come to campus. Please refer to the “COVID-19 and your health” section for more information and resources related to having possible exposure or symptoms consistent with COVID-19.

Take temperature
Students should take their temperatures before arriving on campus and after leaving campus to monitor for possible fevers. If a thermometer is not available, temperature scanning is provided at patient entrances.

Mandatory masking
Students should arrive wearing a clean, personally provided cloth mask that is laundered regularly. Masks with valves are not acceptable. If you will be in a patient care or lab skill teaching environment, Mayo will provide appropriate masks. Program directors will coordinate N95 mask fit-testing for students as appropriate.

Protective eyewear
Mayo Clinic now requires all providers and caregivers in direct patient care areas wear approved eyewear and masks at all times. Mayo will provide students with appropriate eye protection as needed.

Patient care
Except for specifically designated residents and fellows, students should not care for patients with confirmed COVID-19. Students should also not care for patients awaiting the results of COVID-19 tests who, in the opinion of the supervising faculty, have a high clinical probability of having COVID-19. Students may care for any other patients awaiting the results of COVID-19 testing. This policy is in order to limit the spread of the virus, conserve essential medical supplies, and protect the health of our students. Exceptions may be considered when programs or rotations feel that it is educationally necessary for students to learn how to care for patients with COVID-19. Permission for such exceptions must be obtained from school leadership.

Support services
The financial aid office, student counseling, and academic success coaches remain available. Libraries are closed, but materials may be ordered online. Please see the additional links and resources available below.

Transportation and parking
Public transportation services remain limited. Please consult with your local transit services and schedules before your scheduled return to campus if you rely on those services. Mayo Clinic parking restrictions are in effect.

Financial impact
Some federal Department of Education funding may be available to help students offset unforeseen expenses caused by the pandemic. Precise amounts and allocation methods have not been determined. Students may review their individual eligibility for financial aid and discuss other academic financial aid concerns with the student financial aid office at 507-284-4839 or MAYOFINAID@mayo.edu.

  • Tuition refunds will be considered only rarely in the event a program is unable to provide the educational credits for which a student has registered.
  • Travel and expense restrictions continue for every campus, school, and program. Regular teaching and learning supplies may be purchased. Other potential expenses affecting program PAUs should be discussed with your liaison.

If you have additional questions or concerns, contact your program director or email MSHSadministration@mayo.edu.

Updated: Aug. 13, 2020

Mayo Clinic School of Graduate Medical Education

Mayo Clinic School of Graduate Medical Education is communicating regularly with program directors, education program coordinators, residents, and fellows. This is being done through email and the school intranet site.

Currently, residents and fellows:

  • Who are required to provide patient care will continue to do so, with careful adherence to Mayo Clinic Infection Prevention and Control (IPAC) recommendations for personal protective equipment
  • Who are not needed to provide patient care should stay home if directed by their program or department, and remain immediately available to be called in to provide patient care as needed (such as to handle a surge of patients or replace providers with illness/exposure)
  • Have been informed they may be required to provide patient care or other service that is outside the specific scope of their specialty/subspecialty training
  • Have been reassured they will not be asked to provide patient care for which they lack training
  • Have been informed they may not pick up extra moonlighting

Beyond this overall school guidance, resident and fellow assignments are being managed by individual programs, divisions, and departments.

Mayo Clinic School of Graduate Medical Education has moved to virtual interviewing for residents and fellows until further notice. New resident/fellow orientation in June and July 2020 will be conducted via virtual means for the majority of activities.

Updated: June 1, 2020

Other academics and operations updates

Status of visitor and rotation programs

As of Aug. 3, Mayo Clinic College of Medicine and Science has begun processing limited visitors to our campuses. Visitors must be approved by clinical areas before they are processed.

If you have questions about a visitor or clerkship experience, contact:

Updated: Aug. 13, 2020

Status of Mayo Clinic libraries

Beginning on July 27, 2020, the Plummer Library in Rochester will be open from 8 a.m. to 6 p.m., Monday through Friday. Seating is limited and masks are required. Mayo Clinic librarians will continue to offer essential library services from remote sites.

Mayo-affiliated staff and learners may access electronic library resources 24/7 on-campus and off-campus via the library website. Call 507-284-2061 or check the library website for updated information.

  • Several Mayo Clinic libraries currently offer limited badge access:
    • Rochester: Saint Marys Staff Library and Mitchell LRC
    • Florida: Medical Library
    • Arizona: Hospital, Clinic, and LRC libraries
    • Wisconsin: Eau Claire and La Crosse libraries
  • The Patients' Libraries at the Methodist and Saint Marys hospital campuses in Rochester remain closed until further notice.
  • The Mayo Clinic Archives, Center for the History of Medicine (Plummer Building, 3rd Floor) and History of Medicine Library (Plummer Building, 15th Floor) remain closed until further notice. Staff are working off-site and may be reached via email.
  • Library materials are being circulated through intra-clinic mail and via contactless pickup. Contact your local library to arrange checkout. Due dates for unreturned library materials have been extended through July 30, 2020. Items can be returned via intra-clinic mail or placed in Library bookdrops.
  • Scanned copies of print journals and interlibrary loans are available via our Document Delivery service. There may be delays when borrowing materials from non-Mayo libraries.
  • Library staff members are available to answer questions via phone and email. Dial 507-284-2061 or email library@mayo.edu for assistance.

Updated: July 23, 2020

Status of experiential learning centers

Multidisciplinary Simulation, Anatomy Laboratory, and Microsurgery Training Laboratory

  • Classrooms, simulators, laboratories, and training rooms (Stabile Building). All areas are open. Courses are being planned and scheduled on a regular basis. Participating faculty, staff, learners, and visitors must observe all IPAC Principles and Guidance for Mayo Clinic in the COVID-19 Era.
  • Skills Mastery Laboratory (Saint Marys Campus). Planned construction on the ground floor location of Mary Brigh at the Saint Marys Campus in Rochester continues to be deferred until further notice.

Biomedical and Scientific Visualization

  • Medical Illustration and Medical Animation (Plummer Building). The team of illustrators and animators continue to work remotely but are actively accepting new projects. Email, phone calls, and videoconferencing are recommended forms of communication. You can submit new projects online:

Updated: June 22, 2020

Learners caring for patients with suspected or confirmed COVID-19

Residents and fellows (trainees) in Mayo Clinic School of Graduate Medical Education are integral members of the health care team. As such, they should continue providing patient care activities for which they are trained, including any necessary care of patients infected by or being ruled out for COVID-19. Trainees must follow Mayo Clinic standard infection control protocols and procedures, including use of personal protective equipment (PPE) as directed. Prior to the use of PPE, trainees must be educated on proper use and removal techniques. In addition, trainees who participate in certain aerosol-generating procedures will need medical clearance and N95 mask fit testing. Most trainees in this category have already received this clearance and testing. Finally, in order to conserve PPE, limit use to absolutely necessary situations — for individuals who must enter the room of a patient on isolation for any reason (COVID-19, influenza, etc.).

Students in Mayo Clinic Alix School of Medicine, Mayo Clinic School of Health Sciences, and Mayo Clinic Graduate School of Biomedical Sciences must be educated in COVID-19 safety precautions and wear appropriate protective equipment in the clinical environment. Except for specifically designated residents and fellows, students should not care for patients with confirmed COVID-19. Students should also not care for patients awaiting the results of COVID-19 tests who, in the opinion of the supervising faculty, have a high clinical probability of having COVID-19. Students may care for any other patients awaiting the results of COVID-19 testing. This policy is in order to limit the spread of the virus, conserve essential medical supplies, and protect the health of our students. Exceptions may be considered when programs or rotations feel that it is educationally necessary for students to learn how to care for patients with COVID-19. Permission for such exceptions must be obtained from school leadership.

Updated: June 18, 2020

Respirator fit-testing instructions

Not all students require fit testing. Program directors or Mayo Clinic Alix School of Medicine staff will guide students on when fit testing is required based on their academic program. Once directed, students should follow the procedure below to complete that testing. Any aerosolizing procedures require an N95 mask.

Which type of respirator do I need?

  • Industrial Respirator Program. This program applies to Mayo Clinic students exposed to respiratory hazards, such as formaldehyde.
  • Tuberculosis Respirator Program. This program applies to utilizing an N95 mask or PAPR to control exposure to airborne infectious diseases, including COVID-19. This is the most common mask needed by our students.

What do I need to do?
Assign and complete appropriate respirator training via My Learning:

  • RST Respiratory Protection: General Industrial and Chemical Emphasis. Search: 257002CMPL002715.
  • RST Respiratory Protection: N95 and PAPR. Search: 257002EMPL000115.

When should I start the process?
Complete and submit the form for medical clearance at least two weeks prior to needing to use a respirator. The medical clearance process occasionally requires provider review, which can cause slight delays.

What happens if I am not medically cleared?
If an individual has a medical reason to not wear an N95, they may be able to wear a PAPR. This decision will be made by the provider reviewing the medical clearance form.

What if I have a beard?
Mayo Clinic is now requiring that individuals who must wear a tight-fitting face mask, shield, or respirator (such as an N95 respirator) be clean-shaven for fit testing and respirator use, when supplies are limited. Review the dress and decorum policy for more information.

In preparation for fit testing:

  • Do not eat or drink 15 minutes prior to appointment time.
  • If you have questions, contact MCCMSSTUDENTHEALTH@mayo.edu and a nurse will contact you within 3-5 business days.
  • After fit testing has been completed, students should contact Student Services at MCCMSSTUDENTHEALTH@mayo.edu to request a follow-up with a nurse if:
    • Medical conditions or health has worsened such that it may interfere with the ability to wear a respirator.
    • Change in facial hair or weight.
    • Instructed by a health care professional, supervisor, or the respirator program administrator to be medically re-evaluated.
    • Change in workplace conditions; for example, physical work effort, protective clothing, or temperature resulting in a substantial increase in physical burden.

Arizona students

Florida students

  • Fit testing is done at Florida Employee Health (Vincent Stabile Building, Room 130N), Monday through Friday from 7 a.m. to 2:30 p.m. Call 904-956-8048 to schedule an appointment and bring your completed Respirator Medical Evaluation form (must use Internet Explorer browser and be on campus or VPN) to your appointment.

Rochester students

If you aren't certain which mask you need, email MCCMSSTUDENTHEALTH@mayo.edu.

Updated: June 4, 2020

Process for accommodation requests

Learners seeking accommodations or support services are required to register with the Office of Wellness and Academic Success. For your reference, review more information on Disability Accommodations Registration and Services.

Action steps:

  1. Contact Kara James, disability and accommodations resource specialist, at james.kara@mayo.edu to schedule a welcome meeting. During this meeting, we will discuss the disability-related barrier(s) that the learner is experiencing or anticipates experiencing. We will also discuss ways to minimize, and hopefully eliminate, the barrier(s).
  2. Complete the Request for Accommodations form and return it to our office.
  3. Provide medical documentation. If necessary, you may request the Medical Provider Verification of Disability form be completed by your provider(s) and returned to us, or provide the information in another preferred format.

Updated: June 4, 2020

Update your contact information and emergency contacts

Mayo Clinic believes it is vital to alert you as soon as possible if you have been exposed to COVID-19 at work. Because most staff are now teleworking, getting through quickly can pose a challenge if an outdated number is listed in Employee Self-Service.

To ensure Mayo can reach you with important information, you should update your personal phone number and emergency contact information now.

Update your address and phone number
To update your home address and phone number, you should:

  • Log in to Employee Self-Service via HR Connect.
  • Click "Bookmarks."
  • Click "Employee Self-Service."
  • Click "Personal Information."
  • Under Personal Information, click "Home Address."

Update your emergency contact information
To update your emergency contact information, you should:

  • Log in to Employee Self-Service via HR Connect.
  • Click "Bookmarks."
  • Click "Employee Self-Service."
  • Click "Personal Information."
  • Under Personal Information, click "Emergency."

Updated: April 1, 2020

Visa information for residents and fellows

Mayo Clinic is aware that U.S. Citizenship and Immigration Services (USCIS) has suspended premium processing as of March 20. We are actively seeking solutions and will provide more information as soon as possible. We will continue to process immigration paperwork for foreign nationals who have matched to our programs as usual, but we cannot guarantee that anyone physically outside the U.S. will start on time due to consulate closures and travel bans.

J-1 holders inside the U.S. should follow Educational Commission for Foreign Medical Graduates (ECFMG) updates on processing on the ECFMG website. All other visa holders should follow USCIS announcements of any closures on the USCIS website.

For those already at Mayo Clinic, the immigration and visa legal team will be posting updates on its Yammer page. This link can also be found on the main Mayo Clinic COVID-19 intranet page.

Updated: March 20, 2020

Status of seminars and teaching conferences

Given mitigation recommendations for increased social distancing, seminars and teaching conferences should have a maximum of 10 individuals in attendance as long as there is adequate conference room space. If these conditions cannot be met, conferences should be suspended.

Conserving personal protective equipment (PPE)

Conservation measures for PPE, including sterile gowns and N95 masks, are in place across Mayo Clinic. This has led to restrictions on student participation in clinical areas, such as operating rooms. Students should follow guidance from their program directors about when it is appropriate to participate in or observe procedures that require PPE.

Well-being

Support resources

Academic success advising (email for inquiry and scheduling)

Mental health counseling services (email for inquiry and scheduling)

Disability and accessibility resources (email for inquiry and scheduling)

Help lines and additional support options
Students in Mayo Clinic Alix School of Medicine, Mayo Clinic Graduate School of Biomedical Sciences, and Mayo Clinic School of Health Sciences:

Trainees in Mayo Clinic School of Graduate Medical Education:

For any students/trainees in crisis: Text "START" to 741-741 or call 1-800-273-TALK (8255). If you or someone you know is in crisis, utilize the resources found on ULifeline, call 911, or get to an emergency department.

Additional materials and links

Updated: May 27, 2020

Well-being resources and virtual events

Headspace
Learners enrolled in the following schools are eligible for a free Headspace account:

  • Mayo Clinic School of Graduate Medical Education
  • Mayo Clinic School of Health Sciences
  • Mayo Clinic Graduate School of Biomedical Sciences
  • Mayo Clinic Alix School of Medicine

The mindfulness/meditation app can be accessed from any device and is free to you. Enroll at Join Headspace.

Affirmation Hour
Affirmation Hour is a 30- to 60-minute session designed to provide you a relaxing opportunity to visit with your peers around a topic of interest.

Sessions are planned for the second Tuesday and fourth Wednesday of each month at 2:30 p.m. MT / 4:30 p.m. CT via Zoom. Registration is not required.

The Zoom link and password to join can be found on the Outlook invite or the Student Services intranet site.

Stay connected and stay fit with HIIT
High-intensity interval training (HIIT) workouts are an effective way to maximize both your time and effort to be healthy and fit. In just 30 minutes, you'll experience a total body workout that increases your fitness, sharpens your mind, and elevates your mood.

Sessions are offered every Tuesday at 6 p.m. MT / 8 p.m. CT via Zoom. Additional sessions will be planned if there is a demand. Registration is not required.

The password to join can be found on the Outlook invite or the Student Services intranet site.

Question, Persuade, Refer (QPR) suicide prevention training
QPR is a virtual session to become a trained QPR Gatekeeper and learn how to help someone who is struggling.

  • How to Question, Persuade, and Refer someone who may be suicidal
  • How to get help for yourself or learn more about preventing suicide
  • The common causes of suicidal behavior
  • The warming signs of suicide
  • How to get help for someone in crisis

Registration is required to attend. To register, log into My Learning, search for QPR or the course code 259001EMPL002718 to view course dates, and submit your registration. Registration is limited to 20 participants. Connection information will be sent to registered participants prior to the session.

Other resources

Updated: Sept. 15, 2020

Resources and tips for coping and support

Taking care of yourself during COVID-19 uncertainty
It is completely normal to feel stressed or overwhelmed during these uncertain times. Some normal emotions in response to the uncertainty may include anxiety, fear, anger, sadness, helplessness, discouragement, and occasionally even feeling out of control. In addition, some normal physical responses may include headaches, muscle tension, fatigue, sleep problems, and change in appetite or energy level.

Tips for self-care to promote well-being

Safety

  • Take breaks, eat nutritious food, and get plenty of sleep and exercise
  • Avoid harmful behaviors such as alcohol and/or substance abuse, gambling, or ignoring public health and safety recommendations
  • Use good judgment and social distancing, while staying connected with others through electronic methods and phone calls

Calm

  • Maintain your normal routine whenever possible
  • Above all else, be gentle and kind with yourself and loved ones
  • Identify something to look forward to
  • Use healthy personal distractions, such as music, exercise, cooking, and hobbies
  • Get outdoors for fresh air, while following social distancing guidelines

Connect

  • Maintain your social connections by connecting with your loved ones, supportive people, and friends through recommended and safe methods of contact, which may be electronic
  • Consider a check-in schedule with others to assure safety
  • Take advantage of the altered schedule to focus on your family and friends
  • Help others through blood donation, checking in with elderly friends and neighbors, and taking other steps to support the community
  • Acknowledge and appreciate what others are doing to help

Empowerment and self-efficacy (effective coping)

  • Limit exposure to news and social media about COVID-19 to reduce stress
  • Check only reliable news sources that focus on the facts, avoiding media that sensationalizes emotions
  • Focus on things that you can control
  • Rely on your personal beliefs and faith as a source of support
  • Refocus to the present time if you are pre-occupied with uncertainty about future events that haven’t yet happened
  • Be optimistic about the future — there is hope, and everyone working together can lead to a better outcome

If any of the following become persistent or interfere with your daily functioning, they may be signs that you should seek emotional support or help from a professional

  • Trouble focusing on daily activities
  • Anxiety that turns into feelings of being out of control
  • Strong feelings that interfere with daily activities
  • Feeling out of control or having emotions that become difficult to manage
  • Feelings of hopelessness or helplessness

Resources and more information when further help is needed
See the "Support resources" item above.

Updated: April 24, 2020

Diversity, equity, and inclusion

Encouraging safe, welcoming, and inclusive learning environments and communities

A message from the Office for Education Diversity, Equity & Inclusion (OEDEI) team and MCCMS Student Services counseling team
As we move into difficult and unprecedented times for all of us in Mayo Clinic College of Medicine and Science (MCCMS), we wanted to remind everyone of our core values of respect, compassion, and teamwork. In challenging times, the support we provide one another allows us to continue to provide a safe, welcoming, and inclusive learning environment and community for everyone.

While communities across our nation and our world grapple with the COVID-19 public health emergency, fear and anxiety have fostered social stigma and discrimination toward individuals, communities, places, and even things associated with the disease. This has been especially true for people of Asian descent as well as emergency personnel, health care professionals, those who have recently traveled, and others.

Throughout history, we see examples of bias targeting specific minority communities during disease outbreaks, including stigma leveled against the Jewish community in Spain in the late 1500s, the sub-Saharan African people during Ebola outbreaks, and the LGBTQI community during the HIV/AIDS epidemic. The Centers for Disease Control and Prevention (CDC) has more information about reducing COVID-19 stigma.

MCCMS, OEDEI, and Student Services are here to support all learners during this time of stress and uncertainty, including those of you who may feel targeted or discriminated against, or are members of communities currently facing stigma. As a community committed to inclusive excellence, it is vital that we stand up for each other when facing any form of oppression that threatens our shared values. Now, as ever, we affirm our learning community’s values and shared responsibility. Please do not hesitate to reach out to us at officeforeducationdiversity@mayo.edu or 507-266-2912, and see the “Resources and tips for coping and support” item under “Health and wellness” above.

If you have experienced bias or discrimination, consider the following:

  • Seek out your social support of friends and family with whom you can talk to about your experiences and concerns. Social support is critical, and expressing concern about how you are being affected can be affirming and healing.
  • Recognize that experiences of stigma, xenophobia, and racism can impact your mental health. Acknowledge these effects and strengthen your coping skills for stress. Seek assistance from Student Services and OEDEI for additional support.
  • Report a bias incident or act of discrimination by contacting OEDEI.

If you witness bias or discrimination or find yourself needing more information on the subject, consider the following:

  • Continue to educate yourselves about the history of stigma and xenophobia during public health crises. A great place to start is the Outbreak Observatory of the Johns Hopkins Bloomberg School of Public Health and the Center for Health Security. You can also continue to learn ways to address and disrupt such rhetoric.
  • Resist making generalizations about a group of people and challenge yourself to understand why you may be doing so.
  • Treat community members with care and empathy. Realize that this can be an emotional time for many people, especially as we are inundated with messaging around the virus. Ask for permission before beginning a conversation about the COVID-19 outbreak, as each person’s emotional response to this may be different.
  • Remember that minorities are likely to be the hardest hit with COVID-19. Familiarize yourself with local and national efforts to enhance detection and treatment for all.

We encourage everyone to take advantage of the many new learning opportunities with which we all are being presented.

Updated: March 27, 2020

Technology and applications

Faculty and educators can check out our extensive resources about teaching in a digital environment.

Guidelines for electronic meetings and videoconferencing, including Zoom

When possible, conduct virtual meetings. Use the virtual meeting guide (must be on campus or VPN to access) to determine the best technology to support your meeting needs and protect Mayo Clinic's business information.

The following are guidelines for approved, secure tools for telehealth and remote work. There have been various communications about appropriate use as Mayo Clinic rapidly expands telehealth and telework. These are Mayo Clinic’s official guidelines.

Zoom use for telehealth purposes
Use of Zoom videoconferencing for provider-patient, provider-provider, and virtual patient visits from Mayo Clinic is fully supported through the Connected Care program. Contact Connected Care for guidance on telehealth services.

Zoom use for Mayo business
Many staff have chosen to use free versions of Zoom videoconferencing and purchase Zoom Pro or Business licenses.

Zoom videoconferencing through the free version registered by an individual and department licenses acquired outside of a Mayo Clinic contract are not authorized for conducting Mayo Clinic business. Use of this tool may risk information security by potentially exposing data about Mayo Clinic operations to Zoom and Zoom’s business partners.

Skype for Business and Level 3 Global Crossing are the preferred methods, and Mayo-authorized Zoom accounts are allowed for conducting videoconferences for Mayo business.

To manage use of Zoom, Mayo Clinic is creating a service to authorize and provide Zoom capabilities for certain situations. As this service is implemented, current Zoom accounts registered using a Mayo Clinic email address will be managed by Mayo Clinic IT and Information Security to ensure they are under the Mayo contract. Users of those accounts will be notified before changes are made to their accounts.

Tools and guidance for teleworkers
A range of communication tools are available for remote work other than telehealth. To connect with colleagues using approved communication tools, follow these tips:

  • Use Skype for Business for instant messaging and voice calls. Video cameras should be disabled unless they are necessary for the business purpose of the meeting. Displaying documents as needed is supported.
  • Scheduled meetings should be held on Skype for Business or Level 3 Global Crossing (1-866-365-4406).
  • If you are using a personal Zoom account (registered with personal email address), switch to Skype for Business or Level 3 and do not use your personal Zoom account for Mayo business purposes.
  • If you are using a Zoom account registered with your Mayo email address, follow the telework usage guidelines. You will be notified when enterprise Zoom accounts are created to replace your existing account.

Updated: April 9, 2020

Connecting to Mayo Clinic email and education applications without VPN

Mayo Clinic email, Blackboard, MedHub, and Skype meetings are accessible from any internet session. You do not need to be connected to Mayo Clinic VPN.

Accessing Mayo Clinic email while not on VPN

  • You must first register for and use a new two-factor authentication tool called Microsoft Authenticator. Review the instructions.
  • Once registered, go to https://outlook.office.com
  • Sign in using your Mayo Clinic email address and password, using Microsoft Authenticator for two-factor authentication.

Accessing Blackboard while not on VPN

  • Go to Blackboard.
  • Click the "Mayo Clinic Users" blue button and log in using your Mayo Clinic LAN ID and password.

Accessing MedHub while not on VPN

  • Go to MedHub.
  • Click the "Log in here with Mayo Clinic credentials" link and log in using your Mayo Clinic LAN ID and password.

Accessing Skype meetings while not on VPN
Note that Skype meetings are accessible, but not ad-hoc chat functions. There is a default maximum of 20 people per meeting, though this can be raised for a meeting organizer if requested.

Teleworking resources

Updated: April 3, 2020

Travel

Restrictions on returning to campus after traveling

CDC guidelines are updated. People arriving in the U.S. from international travel (not domestic) are advised to self-quarantine for 14 days. Also, any person who has had an unprotected exposure to COVID-19 or been advised to self-quarantine for any reason should quarantine for 14 days. Mayo Clinic is following CDC guidelines, and local policies cannot supersede these.

Mayo Clinic College of Medicine and Science learners who are in self-quarantine should notify their school if the quarantine period overlaps with their appointment/enrollment period. The school will contact Mayo Clinic Occupational Health to facilitate active monitoring for the learner, and Mayo Clinic Occupational Health must give authorization before the learner can be on a Mayo campus. People in quarantine cannot get tested for COVID-19 to shorten the quarantine time.

At present, Mayo is not testing new learners for COVID-19 before their arrival on a Mayo campus.

If symptoms develop, see the section above, “COVID-19 and your health.”

Updated: June 18, 2020

Restrictions on student/trainee travel for Mayo-related trips

Due to continued safety concerns, travel restrictions remain in place for the foreseeable future.

If you have a legitimate need to travel between Mayo Clinic's campuses, contact your school administrator to discuss the details. Required rotations for Mayo Clinic School of Graduate Medical Education residents and fellows are deemed essential and resumed July 1.

Updated: June 15, 2020

Guidance for students/trainees about personal trips

Although Mayo Clinic continues to recommend canceling unnecessary personal travel due to increased risk, if you must travel, please take appropriate precautions.

Updated: June 11, 2020

Status of upcoming events

Mayo Clinic is limiting large-group gatherings. As a result, Mayo Clinic College of Medicine and Science is adjusting upcoming events and gatherings:

Mayo Clinic School of Graduate Medical Education

Mayo Clinic School of Graduate Medical Education has moved to virtual interviewing for residents and fellows until further notice.

Updated: June 1, 2020

Mayo Clinic Graduate School of Biomedical Sciences

  • The annual Research Symposium scheduled for Sept. 15, 2020, will be held virtually.
  • Lab rotations at other Mayo locations are on hold for the remainder of 2020.

Updated: July 10, 2020

Mayo Clinic School of Continuous Professional Development

Visit the Mayo Clinic School of Continuous Professional Development website for up-to-date information.

Updated: July 10, 2020

Mayo Clinic Quality Academy

The Quality Academy has canceled face-to-face classes at all locations through Dec. 31. Mayo Clinic learners and employees can still register for online and virtual courses.

Updated: Aug. 24, 2020