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Mayo Clinic student in classroom with other students and faculty

Support services for all domains of life and learning

Being a student or trainee at Mayo Clinic goes beyond studying. As you work to support patient care and research, we've designed services and resources to support you in six distinct domains of well-being. These domains play a big role in your overall wellness, and we focus on each to provide the most well-rounded learning environment possible.

Career & academic

Academic advising

Academic advising is available in a number of ways. Individual, small group, and workshop sessions are available and are offered at all locations. Learners seeking support work with an academic success adviser to identify needs and establish individualized short-term and long-term action plans that promote academic, personal, and career accomplishment.

Additionally, success advising includes support and encouragement. Learners may need support for emotional issues or learning differences, at which times learners may reach out directly or be referred to appropriate resources. Individual contacts are made in person, over the phone, and through email. You may personally request services or may be referred by program faculty.

Academic success advisers

Peer tutoring

We also offer free tutoring services to all learners enrolled in Mayo Clinic College of Medicine and Science. Our tutors are selected and hired by Mayo Clinic to provide assistance in a variety of content areas and participate in training from our academic success advisers. Interested learners can be matched to appropriate tutors. 

Additional career and academic support services to help you achieve professional growth and purpose include:

Emotional

Mental and emotional health support

All learners have access to mental health and well-being support through our counseling services group and learner assistance programs. Both resources offer mental health and wellness resources to help you manage your learning environment, cope with personal challenges, and thrive during your time at Mayo Clinic. Confidential counseling services are offered free of charge to all students and trainees. For assistance with identifying or accessing resources, contact a Care Resource Manager at MCCMSCRM@mayo.edu.

Counseling services

Mayo Clinic College of Medicine and Science offers free confidential counseling resources for all learners in the college. Included in these services is access to Mayo Clinic Mental Health Counselors, and a Learner Assistance Program with access to counselors 24/7.

Mayo Clinic Counselors are scheduled based on location and offer:

  • Confidential short-term and solution-focused counseling services
  • Services are offered over video or telephone
  • Our services aim to help learners adjust to and manage their learning environment, cope with personal challenges, gain self awareness, and address psychological concerns

For anyone in crisis: Text "START" to 741-741 or call 1-800-273-TALK (8255). If you or someone you know is in crisis, call 911, or get to an emergency department.

Learner Assistance Programs

All learners (students and trainees) have access to WellConnect for a comprehensive suite of mental health and wellness resources. Included in this program:

  • Short-term face-to-face, telephonic, or video counseling with a licensed mental health provider
  • Personalized consultations with trained student/life specialists
  • Referrals to local providers and national services
  • 24/7 support for you and your household members
    • WellConnect 24/7 support line: 866-640-4777 
    • Can also be accessed by visiting wellconnectforyou.com
    • School code: MCCMS

Additional resources

Social

Social well-being

When you’re thriving in the social well-being domain, you have several people available for support and validation, are able to set boundaries, and actively make an effort to maintain relationships.

Our academic programs make a point to emphasize collegiality and social engagement. Whether you're in Arizona, Florida, or Minnesota, you'll be able to plug into a vibrant community in addition to the time you'll spend with your faculty and peers.

Additional social support services that help you find connection and a sense of belonging include:

Cognitive

Cognitive well-being

When you’re thriving in the cognitive well-being domain, you are able to focus attention on your priorities, experience feelings of satisfaction from your work, and efficiently learn and retain new information.

Cognitive support services that foster effective learning to live a healthy and productive life include:

For assistance with identifying or accessing resources, contact a Care Resource Manager at MCCMSCRM@mayo.edu.

Financial

Financial well-being

When you’re thriving in the financial well-being domain, you feel in control of your finances, have a budget in place that is followed consistently, and make financial decisions that are aligned with your personal values.

All our learners can schedule an appointment with our staff to understand more about financial aid, loan repayment strategies, budgeting, the Public Service Loan Forgiveness program, and more.

We also cover relevant topics at our Lunch and Learn financial literacy sessions, including:

  • How and Why to Budget
  • Cost Saving Tips
  • Understanding the Home Buying and Mortgage Process
  • Retirement Savings
  • Loan Repayment Strategies
  • Residency Cost of Living Comparison Tips
  • Understanding Credit
  • Financial Bootcamp: A hands-on workshop where you'll actively participate in your financial wellbeing by creating a budget, pulling your credit report, checking student loan amounts, and learning other important tips about personal finance

Contact us

Physical

Physical well-being

When you’re thriving in the physical well-being domain, you adhere to your personal fitness goals, consistently get quality sleep, have positive energy and mood, eat healthy and nutritious meals, and limit any addictive behaviors or substance use to cope with stress or difficult emotions.

Learners at our three campuses have access to on-site fitness facilities and discounted membership fees to area gyms. In Rochester, learners can join the Dan Abraham Healthy Living Center. There are two locations on the Rochester campus. These sites encompass more than 127,000 square feet and incorporate state-of-the-art equipment and services.

Physical support services that help you achieve optimal health and energy include:

For assistance with identifying or accessing resources, contact a Care Resource Manager at MCCMSCRM@mayo.edu.

Crisis prevention with the CARE team

The CARE — Consultation Assessment Resource Empathy — team is comprised of representatives from schools and departments across all three sites who are trained to assess and respond to concerning situations. The team aids our learner community by providing support, guidance, and intervention for those in potential distress.

The team reviews referrals received from faculty, staff, and learners to identify barriers and develop an action plan to best support the learner. The CARE team is not a crisis team, but rather a proactive, preventative team providing intervention before high-risk situations and behavior escalates.

Email MCCMSCareTeam@mayo.edu to submit a CARE team referral

The CARE team: Frequently asked questions (and answers)

When to refer

It can be difficult to determine when help is needed. Here are some general examples for when a CARE referral may be needed:

  • If you are concerned about the welfare of an individual, yourself, or others.
  • If the behavior is unusual or abnormal from what you know of the person.
  • If the individual’s behavior is starting to impact others ability to live and learn on campus.
  • If your efforts to manage a significant behavioral issue has not resolved the issue.
  • If you have referred an individual to CARE in the past and there seems to be no improvement or behavior seems to be worsening.

Confidentiality

We understand the sensitivity of the information shared and respect the privacy of all parties involved. The information will only be shared with those who need to assess the situation and provide support for the learner. The health and safety of the learner and our community is our top priority, and there could be exceptions to this confidentiality if the CARE team is made aware of an immediate threat to self or others, as required by law. Referrals can be made anonymously; however, it is very helpful to gather more information from the referring party if additional context will help us provide the best support.

Who can refer

Any member of the campus community (faculty, staff, classmates, peers, local community stakeholders, learner family members, etc) can enlist assistance for a learner of concern and feel confident that their referral will receive prompt attention, resolution, and follow-up.

How to refer

The CARE team is not a crisis line. We will respond to referrals as quickly as possible, usually within two business days, but if you feel the situation is an emergency, please call 911.

What to expect

Referral

When the CARE team receives a referral, we will review the information provided within 24 business hours. If additional context is required, the referring party may be contacted.

Assessment

The referral information will be assessed by the team for risk and used to determine the best strategy for supporting the learner.

Response

Whenever needed, the team will utilize resources within the Mayo Clinic system or partner with designated providers in the community to secure the effective mechanisms for support and intervention.

The CARE team response may include:

  • Providing direct outreach to the learner
  • Work collaboratively with the learner for ongoing support and staying in touch
  • Providing consultative support to the referring party on how to best support the learner and respond to concerning behaviors
  • If it’s determined to be a high level of risk or require immediate action, the team may directly contact Mayo Clinic security or local police

Disability accommodations

Our office provides the accommodations to ensure equal access to education for all learners. Learners who have been admitted to one of our programs and have disabilities or health conditions may need accommodations to participate in orientation and/or educational program activities. Learners seeking accommodations or support services are required to register with our office. An academic success counselor will guide you through the policies and procedures about accommodations.

For assistance, please contact Kara James at mccms.ds@mayo.edu.

Student and trainee benefits

Mayo Clinic College of Medicine and Science offers highly competitive benefits and health care coverage for eligible learners. Specific benefits differ based on the school and program you are attending:

Health insurance

The Mayo Clinic College of Medicine Sponsored Health Insurance Plan is designed specifically for eligible learners and their dependents with an emphasis on wellness.

Qualified learners also have access to subsidized dental and vision insurance, term life insurance, disability insurance, and more.

Getting health care as a learner

Through Primary Care Connection, Mayo Clinic has developed partnerships with primary care teams on each campus specifically for learners. This service gives learners the ability to establish a relationship with a primary care provider for general health checkups and acute care.

Other benefits

Learners can also take advantage of:

  • Telehealth medical appointments
  • A student assistance program where learners have access to special work-life programming
  • Discounts on health care-related items
  • Global emergency services
  • Fitness facilities — learners at our three campuses have access to on-site fitness facilities and discounted membership fees to area gyms. In Rochester, learners can join the Dan Abraham Healthy Living Center. There are two locations on the Rochester campus. These sites encompass more than 127,000 square feet and incorporate state-of-the-art equipment and services.
  • Healthy Living Program — learners in Rochester can join a wellness program designed by leading health and wellness experts at Mayo Clinic.
  • Mayo Clinic College of Medicine and Science and the schools within the college, have numerous committees and councils focused on learner health and well-being. The committees rely on participation from a diverse learner population, school leaders, and wellness subject matter experts to promote and foster an environment of wellness and success.

Visit the Mayo Clinic employee discount program website (log-in required) to learn more the wide range of discounts available to learners, including those related to health and wellness.