Trainee experience

The RN Case Manager Fellowship follows the Case Management Standards of Practice and Scope of Services, including the American Case Management Association Compass Directional Training.

Courses

• Scope of Services, Practice, and Education
• The Professional Case Manager
• Ethics
• Medical and Legal Topics
• Medicare and Medicaid
• Behavioral Health and Social Determinants
• Key Tenets of Care Coordination
• Care Coordination Across the Continuum
• Patient Classifications
• Transition Management
• Utilization Management
• Resource Management
• Reimbursement and Patient Coverage
• Human Trafficking for Care Managers
• Case Management Emergency Preparedness

Specialty lectures

In addition to the course schedule, there are specialty lectures on these topics:

• Case manager specialty roles including: Transition, utilization management, emergency department, post-anesthesia care, complex care team, ear, nose throat (ENT) team, case managers who perform follow-up phone calls, Arizona Operations Command Center, and community liaison
• Post-Acute facilities
• Home health, hospice and other home services
• Interdisciplinary rounds
• Preventing readmissions
• Role of the physician advisor
• Suicide assessment and prevention
• Financial assessments
• Reimbursement and coverage i.e., bundled payments for care improvement; out of network
• Role of the social worker
• Role of the chaplain
• Role of the care management assistant
• Quality, outcomes, and metrics
• Telehealth and telemedicine, i.e., advanced care at home; remote patient monitoring   

Simulation activities

• Older adult
• Hospital readmission to home
• Community support

Clinical training and rotations

RN case manager fellows will begin with clinical experience in the inpatient setting to learn the foundations of Case Management. During this time, Case Manager Fellows will have dedicated preceptors on a medical surgical unit. This is anticipated to be approximately 4 weeks. Once this initial education has occurred, CM Fellows will be paired with an Ambulatory RN Case Manager to complete the clinical rotations in the ambulatory setting.  The areas the fellow will be orientated to include Ambulatory, Post Discharge Call program, and Complex Care Transition Teams. This additional education will occur virtually with a preceptor.

Curriculum enhancements

Mayo Clinic School of Health Sciences is committed to developing and maintaining the best educational programs. The curriculum and other aspects of this program are assessed constantly and changed as necessary to ensure the highest quality training.

Schedule and hours

The RN Case Manager Fellowship is 40 hours per week. This will include 10-hour shifts while working on the inpatient units, following the preceptor’s schedule, including assigned weekends. Virtual training in the ambulatory setting will be 8-hour shifts, Monday-Friday, 8am-5pm MST. There will be classroom every Wednesday to include four hours of class and four hours of study time. The fellow has Mayo Clinic holidays off. After successful completion of the fellowship, Ambulatory RN case managers are scheduled Monday-Friday, 8am-5pm MST.

Department and faculty

The RN Case Manager Fellowship draws its faculty from Mayo Clinic's clinical, scientific, and technical staffs. Faculty members are chosen for their commitment to teaching, as well as clinical practice and research. Many have published and lectured extensively and are highly regarded in their fields.

You have access to these individuals throughout your training, giving you the opportunity to learn directly from some of today's best practitioners of care management.

The faculty, with assistance from community-based resources, direct and guide your clinical learning in an integrated system of practice and education. The program coordinators are clinically experienced certified nurses with master's degrees.

As a student of Mayo Clinic School of Health Sciences, you are encouraged to learn from these valuable resources by attending all conferences, lectures and seminars prepared for students, residents, fellows, and consulting staff.

Facilities

The Phoenix campus includes the state-of-the-art Mayo Clinic Hospital, the first hospital entirely designed and built by Mayo Clinic. It has been recognized numerous times by Phoenix magazine as the "Best Hospital in Phoenix."

Evaluation

Mayo Clinic School of Health Sciences uses evaluative tools that include:

• Online examinations
• Case presentations
• Demonstration of skills
• Self-assessment exercises
• Faculty review

Mayo Clinic's system of evaluation provides students and faculty with a comprehensive look at individual performance. This allows faculty and administrative staff to direct students who are experiencing academic difficulty to the appropriate support resources, including tutoring programs and counseling opportunities.

Completion and certification

Upon successful completion of the fellowship, you will receive a certificate of completion from Mayo Clinic School of Health Sciences and be awarded up to 63 continuing education hours from the American Case Management Association (ACMA).

Care Management RNs are eligible to take the Accredited Case Manager (ACM) Certification for health care delivery case management professionals after completing a minimum of 12-months of case management experience.