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Prevention and Support

The CARE (Consultation Assessment Resource Empathy) Team

Three med students sitting outside at Mayo Clinic campus

We CARE for each other

Transitions, new environments, and handling demanding schedules and expectations can be stressful. Response to this stress can result in behavioral changes that interfere with an individual’s ability to live, learn, and produce well. CARE stands for Consultation, Assessment, Resource and Empathy. The CARE team aids the Mayo Clinic College of Medicine and Science community by providing support, guidance, and intervention for learners exhibiting concerning behaviors that may indicate distress.

The CARE team responds to referrals received from faculty, staff, or learners in the Mayo Clinic community. The team’s goal is to identify barriers and develop an action plan to best support the learner. The CARE team is not a crisis team, but rather a proactive preventative team providing intervention before behaviors escalate or high-risk situations occur. The primary approach of the team to each concern is that of care and not of discipline.

Have questions, feedback, or need to make a referral? Email

When to refer

It can be difficult to determine when help is needed. Here are some general examples for when a CARE referral may be needed:

  • If you are concerned about the welfare of an individual, yourself, or others
  • If the behavior is unusual or abnormal from what you know of the person
  • If the individual’s behavior is starting to impact the ability of others to live and learn on campus
  • If your efforts to manage a significant behavioral issue have not resolved the issue
  • If you have referred an individual to CARE in the past and there seems to be no improvement or behavior seems to be worsening

We understand the sensitivity of the information shared and respect the privacy of all parties involved. The information will only be shared with those who need to assess the situation and provide support for the learner. The health and safety of the learner and our community is our top priority, and there could be exceptions to this confidentiality if the CARE team is made aware of an immediate threat to self or others, as required by law. Referrals can be made anonymously; however, it is very helpful to gather more information from the referring party if additional context will help us provide the best support.

Who can refer

Any member of the campus community (faculty, staff, classmates, peers, local community stakeholders, learner family members, etc) can enlist assistance for a learner of concern and feel confident that their referral will receive prompt attention, resolution, and follow-up.

How to refer

The CARE team is not a crisis line. We will respond to referrals as quickly as possible, usually within one-two business days, but if you feel the situation is an emergency, please call 911.

Email to submit a CARE team referral.

What to expect

When the CARE team receives a referral, we will review the information provided within 24 business hours. If additional context is required, the referring party may be contacted.

The referral information will be assessed by the team for risk and used to determine the best strategy for supporting the learner.

Whenever needed, the team will utilize resources within the Mayo Clinic system or partner with designated providers in the community to secure the effective mechanisms for support and intervention.

The CARE team response may include:

  • Monitoring and providing resources or support to those involved with the learner
  • Working collaboratively with the learner and providing direct support
  • Staying in touch with the learner for ongoing support
  • Providing consultative support to the referring party on how best to support the learner or respond to concerning behaviors
  • Contacting Mayo Clinic security or local law enforcement for assistance, if a high level of risk requires immediate action for safety

Unsure of what service you need?

Contact our Care Resource Managers for help finding services.

Contact us for questions or feedback